Helen joined TICA in August 2022 and works across both TICA and ACAD, leading on learning, quality and overall site management. She sits on various boards, oversees staff recruitment and plays a key role in maintaining high standards across apprenticeship programmes and training initiatives, ensuring everything delivered is of genuine value to learners and the wider industry.

No two days are the same. From strategic oversight to operational leadership, Helen focuses on quality, consistency and continuous improvement. She particularly values the variety of the role and the opportunity to see the direct impact of the organisation’s work across two specialist sectors. She believes strongly in TICA’s culture of collaboration and shared purpose.

With a background in Further Education as both a teacher and senior manager, Helen brings extensive experience in curriculum, leadership and quality assurance. She is driven, passionate and focused on delivering results, with a strong work ethic that underpins her approach.

Outside of work, she keeps active and enjoys travelling with her partner and daughter whenever possible. 

Paul is an ACAD Trainer, NVQ Assessor and Auditor at TICA, delivering compliant training, assessing vocational competence and ensuring regulatory standards are met across the industry. He also works as an End Point Assessor for IETTL, carrying out professional discussions, portfolio reviews and practical observations to confirm apprentices meet the required Knowledge, Skills and Behaviours.

Paul joined ACAD in February 2024, having previously worked for TICA, and has been an End Point Assessor for IETTL since 2021.

With experience in the thermal insulation industry dating back to 1986, and asbestos since 1995, Paul brings decades of practical knowledge to the team. His role takes him across the country delivering training, carrying out audits and supporting candidates through their NVQ assessments.

What Paul enjoys most about the role is meeting people and helping individuals develop their skills to the right industry standards.

Outside of work, Paul is a lifelong Leeds United supporter and season ticket holder. He also enjoys playing the guitar and tackling DIY projects, whether planned or not. His favourite season is spring, when the days start getting warmer and brighter.

Alex joined TICA in 2024 and no two days look the same. One minute he could be invigilating exams, the next supporting apprentices with IT systems, all while keeping the workshop safe, organised and running smoothly. He also oversees site IT, ensuring devices are up to date and compliant with Cyber Essentials Plus accreditation.

With a degree in IT and experience in team management, Alex brings strong technical knowledge and a practical approach to keeping both systems and apprentices in check. He enjoys the variety of the role, as it never becomes monotonous.

Outside of work, he’s into PC building and modding, all for the end goal of playing The Sims.